Shipping policy

Delivery

We ship worldwide through FedEx, UPS or specialist art carriers, depending on the artwork and destination. Larger or particularly delicate works may require custom crating or specialist handling.

Shipping costs

Standard shipping is currently free, with no minimum order, to destinations available at checkout. No shipping voucher is required.

Optional paid carrier services may also be offered at checkout.

White-glove delivery is available upon request for an additional fee. We’ll discuss your requirements and confirm the additional cost before arranging the service.

For international deliveries, we generally take care of customs duties, taxes and import fees. In some cases, these charges may be payable by the buyer. We’ll clarify the arrangements before dispatch.

Delivery times

We aim to dispatch artworks within 5–7 business days of purchase. Most shipments arrive within 7–10 days after dispatch.

Some works may require additional time for preparation, framing, specialist transport or customs clearance. If more time is needed, we’ll contact you promptly and keep you informed throughout the process.

Delivery times are estimates. Tracking details will be provided when available.

Packing and presentation

We select packing materials and methods to suit each artwork, using protective wrapping, reinforced boxes or custom crates as appropriate.

Paintings smaller than 70 × 70 cm arrive stretched on wooden stretcher bars and ready to hang. Larger paintings may be shipped rolled to protect them during transit. We’ll confirm how your painting will be prepared and shipped before dispatch.

A decorative frame is separate from the wooden stretcher bars. Please refer to the individual artwork listing for what is included.

We can arrange a framing consultation to help you choose a frame that complements the painting, your wall and the surrounding space. Contact the gallery to discuss materials, finishes and proportions.

Pickup

Pickup may be arranged for selected works, depending on their location. Please contact the gallery to confirm availability and arrange a collection time.

Damage in transit

We document each stage of packing and shipping your artwork. Please inspect the artwork and its packaging upon arrival. If you notice damage:

  1. Photograph the outer packaging, packing materials and artwork.
  2. Retain all packaging and shipping labels.
  3. Where possible, ask the carrier to record any visible damage at delivery.
  4. Contact kate@kbfineart.com promptly with your order number and photographs.

We’ll review the damage with you and coordinate the next steps, keeping you informed throughout.

Questions

For shipping, pickup or framing enquiries, contact kate@kbfineart.com.