FAQs

Information about buying, shipping, visiting, and consigning artwork.

Buying and delivery

How can I ask about an artwork?

Use the enquiry option on the artwork page or contact the gallery. Include the artist’s name and title so we can identify the work. An enquiry does not reserve an artwork.

Do you ship internationally?

Yes. We ship worldwide. Please confirm the arrangements for customs duties, import taxes, and clearance charges with us before paying. See our Shipping Policy for details.

How much does shipping cost?

Standard shipping is currently free, with no minimum order, to destinations available at checkout. No shipping voucher is required. Optional paid carrier services may also be offered at checkout. Additional services, such as white-glove delivery, are agreed separately.

When will my artwork arrive?

We aim to dispatch artworks within 5–7 business days. Most shipments arrive within 7–10 days after dispatch, although preparation, framing, specialist transport, or customs clearance can take longer. These are estimates. Contact us before purchasing if a particular date is essential.

Will my painting arrive framed?

A decorative frame and wooden stretcher bars are different. Check the artwork listing for what is included. Paintings smaller than 70 × 70 cm typically arrive stretched and ready to hang; larger paintings may travel rolled. We will confirm how your painting will be prepared before dispatch.

Can I pick up an artwork?

Pickup may be possible for selected works, depending on their location. Please contact the gallery to confirm availability and arrange a time.

Returns and damaged shipments

Can I return an artwork?

Our Online Terms of Sale set out return eligibility, time limits, and any exclusions. Contact kate@kbfineart.com with your order details before sending an artwork back. We will confirm the arrangements for your order.

What should I do if an artwork arrives damaged?

We document each painting’s packing process through dispatch. If your artwork arrives damaged, photograph the artwork and packaging, keep the packing materials and shipping labels, and contact the gallery promptly with your order number. Where possible, ask the carrier to record visible damage at delivery. We will review the problem with you and coordinate the next steps.

Consignments and visits

Do you accept consignments?

Yes. Artists, collectors, estates, and other owners may submit works by established artists with a documented sales history. Direct sales, gallery sales, and auction results are accepted as evidence; an auction record is not required. Commission and viewing arrangements are agreed individually. See Consignments for submission details.

Can I arrange a viewing?

Visits are by appointment. Contact the gallery with the artwork you would like to see and your preferred location. Please confirm the viewing arrangements before travelling, and let us know about any access requirements.

How do I follow up on an enquiry?

Email kate@kbfineart.com, including your original message and the artwork or order details. Check your spam folder if you are expecting a reply.